For purchase of our products
- Please read the following terms before making any purchase of our products
- Cash on Delivery only to Shillong Residents
- No cancellation after confirmation/shipping of the order.
- For non Shillong residents, all orders have to be prepaid to confirm the order.
- Refund policy of products
- Please record an unboxing video of the parcel that you receive.
- Refund is only eligible if the product is damaged/broken during shipment and if unboxing video is recorded to prove that the product was damaged upon delivery.
- No refund will be give under any other circumstances. No unboxing video means no refund.
- Refunds
- Once the refund is approved, we will process your refund within the next 3 days.
- Liability
- Creative Souls Shillong shall not be liable for any injury, loss, or damage arising from the use of purchased products.
- Customers assume all risks associated with the use of our products and agree to indemnify the Company against any claims, damages, or liabilities.
- Terms and Conditions for Costume/Wig Renting – Click to read
- Governing Law
- These Terms and Conditions are governed by the laws of Shillong, and any disputes shall be resolved in accordance with these laws.
- By using our services, you acknowledge that you have read, understood, and agree to abide by the above Terms and Conditions.
- For inquiries or further assistance, please contact us on INSTAGRAM.
Need help?
Contact us by messaging us on Instagram for questions related to the terms and conditions.