Terms and Conditions

For purchase of our products

  • Please read the following terms before making any purchase of our products
    • Cash on Delivery only to Shillong Residents
    • No cancellation after confirmation/shipping of the order.
    • For non Shillong residents, all orders have to be prepaid to confirm the order.
  • Refund policy of products
    • Please record an unboxing video of the parcel that you receive.
    • Refund is only eligible if the product is damaged/broken during shipment and if unboxing video is recorded to prove that the product was damaged upon delivery.
    • No refund will be give under any other circumstances. No unboxing video means no refund.
  • Refunds
    • Once the refund is approved, we will process your refund within the next 3 days.
  • Liability
    • Creative Souls Shillong shall not be liable for any injury, loss, or damage arising from the use of purchased products.
    • Customers assume all risks associated with the use of our products and agree to indemnify the Company against any claims, damages, or liabilities.
  • Governing Law
    • These Terms and Conditions are governed by the laws of Shillong, and any disputes shall be resolved in accordance with these laws.
  • By using our services, you acknowledge that you have read, understood, and agree to abide by the above Terms and Conditions.
  • For inquiries or further assistance, please contact us at 7085408789 or message us on INSTAGRAM.

Need help?

Contact us by messaging us on Instagram for questions related to the terms and conditions.

We have more products than what is listed on this website. Please contact us on instagram for any product that you cannot find here.

We are adding products regularly and it takes time to add more due to being a tiny team.

Thanks for understanding! -Creative Souls Shillong

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